Our Service Offerings
Triage Department
Comprehensive Patient Histories: We gather presenting complaints, history of present illness (HPI), medical/surgical history, family/social history, vitals, and review of systems (ROS) before the patient’s appointment.
Optimized Patient Flow: By capturing critical information beforehand, check-in times are minimized, and providers can make quicker, more informed decisions.
Decision Support: We triage patients to the appropriate care setting—ensuring those needing ER services are promptly redirected, while others can be seen in urgent care or outpatient facilities.
Scribing Services
Real-Time Documentation: Live scribing ensures each patient encounter is accurately captured with minimal delay.
Efficient Coding & Billing: We reduce claim denials through precise documentation and coding, preventing unfair charges for patients and lost revenue for clinics.
Boosted Provider Capacity: With administrative tasks offloaded, clinicians can see more patients per day, improving both revenue and overall care quality.
Proven Results: Clients report up to five times more accurate records and a twofold increase in documentation speed.
Patient Relations Department
Appointment Management: Scheduling, rescheduling, and follow-up reminders to reduce no-shows and boost clinic throughput.
Proactive Communication: Handling patient inquiries, refill requests, and screening follow-ups via phone, text, email, or patient portals.
Regulatory & Privacy Compliance: All processes follow HIPAA guidelines, ensuring secure handling of patient data.
Patient Retention & Satisfaction: Empathy and active listening form the backbone of our patient relations approach, increasing satisfaction scores.
Seamless Collaboration: Coordination with doctors and nurses to anticipate patient needs and streamline clinical workflows.
Medical Billing And Coding Services
Certified Specialists: Our certified billers and coders excel in ICD-10, CPT, and HCPCS, ensuring precise claim submissions.
Regulatory Compliance: We stay current on the latest coding standards and payer guidelines, keeping your practice HIPAA compliant and minimizing claim denials.
Advanced Technology: Leveraging state-of-the-art billing software and analytics, we optimize processing, enhance cash flow, and deliver actionable performance insights.
Customized Solutions: ProLinkMD tailors scalable services to your practice’s unique needs—whether you’re a small clinic or a large healthcare organization.
Proven Results: Our expertise consistently reduces errors and accelerates reimbursements, strengthening your practice’s financial health.